Refund and Returns Policy

The Aesthetic India Commitment

Effective Date: 19-09-2025

At Aesthetic India, our mission is to bring the soul of Indian craftsmanship into your home. We understand that sometimes a selection might not be the perfect fit for your space or style. Your satisfaction is our priority, and we’re committed to making our return and exchange process as transparent and supportive as the heritage we represent.

1. Our Return Philosophy

We offer a 7-day return window for eligible items from the date of delivery. To ensure a seamless process for everyone, we kindly ask that returned products meet the following grace standards:

• Items should be unused, unworn, and in their beautiful original condition.
• All original tags, labels, and packaging must remain intact.
• Please include the original invoice/receipt.
• Items must be free from any accidental damage, stains, or alterations.

2. Eligible Collections

We are happy to facilitate returns or exchanges for the following factory-crafted selections:

• Fashion & Apparel: Ready-made clothing and factory-manufactured accessories.
• Packaged Delights: Unopened and sealed food items within their expiry date, provided the packaging remains pristine.
• Wellness & Personal Care: Unopened products with the original seal intact (for hygiene and safety).
• Home & Living: Factory-manufactured décor items in unused condition.

3. The Beauty of the Unique: Non-Returnable Items

A significant part of our collection celebrates the “perfect imperfection” of the human hand. Because Handmade & Artisan-Crafted products are created specifically for you by traditional craftsmen, they are considered Final Sale.

This includes:

• Hand-painted art (Warli, Madhubani, etc.), handwoven textiles/sarees, and handcrafted pottery.
• Artisan jewellery, tribal accessories, and hand-carved wood or metal crafts.
• Custom or made-to-order treasures.

Note on Artisan Variations: Each handcrafted piece is a one-of-a-kind story. Minor variations in colour, texture, and design are not defects; they are the signatures of the artisan. We invite you to embrace these nuances as a mark of authenticity.

4. Caring for Damaged or Defective Arrivals

While we take immense pride in our packaging, we understand that transit can occasionally be unpredictable.

• Immediate Inspection: Please inspect your package upon arrival. If the outer box is visibly damaged, you may choose to decline the delivery.
• Reporting: If you discover a defect after opening, please reach out to us within 24-48 hours at care@aestheticindia.store
• Resolution: Please include your order number and clear photographs. Our team will review your request within 48 hours to arrange a replacement or a full refund for approved cases.

5. How to Initiate Your Return

We’ve designed a simple four-step process to assist you:

1. Contact Us: Send an email to care@aestheticindia.store or call +91 9830121981 with your order details.
2. Authorisation: Our team will review your request. Once approved, you will receive a Return Authorisation Number (RAN). Please do not ship items back without this number.
3. Secure Packing: Gently pack the item in its original box with the invoice and RAN.
4. Shipping: Send the package to the address provided by our team.
   • If the item is defective: Aesthetic India will bear the shipping cost.
   • For change of mind: Shipping costs are covered by the customer.

6. Exchange Policy

Looking for a different size or colour? For eligible fashion items, we offer exchanges subject to availability. The process follows the same steps as a return. If there is a price difference, we will guide you through the adjustment.

7. Your Refund Journey

Once your return is received, our quality team performs a careful inspection within 2–3 business days.

• Approval: Upon approval, your refund is initiated within 7–10 business days.
• Method: Refunds are returned to your original payment method.
• Timelines: Depending on your bank, it may take an additional 3–7 days to reflect in your statement (UPI/Wallets are typically faster).

8. Cancellations

• Pre-Shipment: If you change your mind before we ship, contact us immediately for a full, hassle-free refund.
• Post-Shipment: Once a package has left our care, it follows the standard Return Policy outlined above.

9. A Final Note on Appreciation

We appreciate your support of Indian artistry. By respecting our policy, you help us continue to support the livelihoods of the many artisans who pour their hearts into these creations.

Contact Our Care Team:

• Email: care@aestheticindia.store
• Phone: +91 9830121981
• Hours: Monday–Friday | 10:00 AM – 6:30 PM
• Address: 29/4, R. H. Lane, Howrah, West Bengal

Thank you for choosing Aesthetic India. We are honoured to be a part of your home.